Reliance on Information Posted & Disclaimer
The materials contained on our site are provided for general information purposes only. We do not accept any responsibility for any loss which may arise from accessing or relying on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from the use of this site.
We, at Aria Beauty, want your online experience to be enjoyable, simple and successful. Please review our policies and procedures and if you have any questions or concerns, please contact our customer service team by clicking the following link: Customer Support
• Shipping & Delivery
• Warranty & Returns
• Privacy & Security
• Limitation of Liability
• Contact Us
Shipping & Delivery
Shipping is completely free on all orders over £90, all across Europe.
• European Shipments: Aria Beauty does not assume responsibility or liability for any customs issues: including duties or taxes. Please take into account that any custom charges must be paid directly by you. We will not refund items seized by your local customs office. Aria Beauty does not assume responsibility or liability for any additional local carrier fees. Estimated delivery time for items that we have in stock is calculated based on the date of shipment; provided issues do not arise with your local customs office. Some countries may require various types of import licenses. Aria Beauty will not knowingly ship products to countries that require such licenses.
• All PayPal/Credit card or Debit card orders are shipped within 1-3 business days, excluding weekends or public holidays.
• Orders paid via direct bank deposit/transfer are shipped within 1-4 business days after the payment has been accepted by our bank. Payments made from accounts outside the UK can take 1-3 business days to show.
• In some cases we might need further verification of shipping or payment details. If such verification is necessary, we will contact you and do our best to resolve it as quickly as possible.
• All orders are shipped using the services of APC, DHL and Royal Mail. Therefore, we CANNOT ship to P.O. Boxes.
• We do not ship orders on Saturdays and Sundays.
• All APC, DHL and Royal Mail orders may require a signature upon delivery.
• An email confirmation of delivery will be sent out with each order, including the package’s tracking number.
Warranty & Returns
Aria Beauty warranty is valid for one year from the date of purchase. Based on each product line, the warranty can be upgraded to a 5-year warranty, free of charge, by filling the warranty registration form on the site.
Aria Beauty warranty is valid only for styling tools purchased from our official site or from an authorized Aria Beauty retailer. If your product is not working properly because of a manufacturer’s defect and the warranty terms and conditions are met, your Aria Beauty styling tool will be replaced.
Aria Beauty warranty does not apply to problems which are the result of misuse or normal wear and tear and does not apply to styling tools that have been tampered with, altered or repaired by an unauthorized Aria beauty agent.
To exercise your warranty please use our contact form or send a message to [email protected]. We require digital images of the styling tool as well as a copy of your original receipt. In cases involving replacement or repairs, a payment will be required to cover the shipping & handling costs for the amount of £15 inside the UK or €20 for European residents.
Privacy & Security
This Privacy and Security Policy is governed by our Terms and Conditions. We may periodically make changes to this Privacy and Security Policy, which will appear on this page. It is your responsibility to review this Privacy and Security Policy frequently and to remain informed about any changes to it, so we encourage you to visit this page often. This site, ariabeautyhair.co.uk is not intended for persons under the age of 18. By registering with this website, purchasing products from ariabeautyhair.co.uk or providing ariabeautyhair.co.uk with any information, you declare that you are 18 years of age or older and that any information that you provide for a third party is for a third party that is 18 years of age or older.
We will collect the following information: full name, address, and phone number. This is mandatory as the phone number is needed to the shipping company. When you use our website, we may request your first and last name, home or other physical address, including your street name, and the name of your city or town, your telephone number or other “real world” contact information. We use this information for purchases from ariabeautyhair.co.uk, customer service, and compliance with legal requirements. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or customer support. We will use your email address, to contact you online. We only use this information to complete, support and analyze your purchases from ariabeautyhair.co.uk, use of the ariabeautyhair.co.uk website, and to comply with any requirements of law. We use this information to respond to any questions that you might have and to provide you with information about special deals appearing on the ariabeautyhair.co.uk website. If you have opted for this service on the Account Login page, the information provided by you may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or the analysis and support of your use of the ariabeautyhair.co.uk website.
When you use our website, we may collect personal information about you. You may later access and modify the information, or have it removed. You may also choose not to provide your personal contact information at the point of collection. However, if you do not provide such information, we will be unable to complete your purchase.
Payment & Currencies
While browsing our online catalogue, please use the currency selector to change the displayed currency between GBP and EUR. During the checkout process you will no longer be able to switch currencies, so make sure to examine the numbers carefully and revert back to the catalogue if you’d like to start over. Once an order has been placed, it will be charged using the selected currency. This applies to possible refunds, as well. Please note that we are not responsible for any 3rd party related commissions or exchange rate differences your credit provider may have.
We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the ariabeautyhair.co.uk website. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the ariabeautyhair.co.uk website. You may later access, modify, or remove the information from our system.
Certain Exception Disclosures
We may disclose your information, if necessary, to protect our legal rights, if the information relates to actual or threatening harmful conduct, or if ariabeautyhair.co.uk has good faith to believe that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on ariabeautyhair.co.uk or (2) to protect and defend the property or rights of ariabeautyhair.co.uk, the users of its website, or the public. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk protection. If ariabeautyhair.co.uk should ever file for bankruptcy or merge with another company, we may sell the information that you provide to us on the ariabeautyhair.co.uk website to a third party or share your personal information with the company we merge with.
Protecting Your Information
We do not store credit card details nor do we share financial details with any 3rd parties. To protect your privacy, our website operates exclusively under the HTTPS protocol, signed by a trusted SSL certificate. Our website is regularly maintained, updated and held against strict standards of online security. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of the data stored in our system. While no computer system is completely secure, we believe that the measures that we have implemented, reduce the likelihood of security issues at a level that is appropriate for the type of data collected by our website. ariabeautyhair.co.uk uses PayPal’s PCI compliant payment module for the checkout process. You can pay securely using the following methods:
1) By credit card – Visa, MasterCard, American Express and Discover card accepted. No need for a PayPal account.
2) Using your existing PayPal account.
How Long Do We Keep User Information?
We generally keep user data on our server or in our archives for as long as we deem reasonable. We may alter our practices at the management’s discretion. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods, if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely. Data management requests are administered in an orderly manner within our direct control. Note: we have greater control over recently collected data than archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.
Viewing, Modifying and Removing Personal Data
Once registered to our system, you can view and edit your saved info by logging into your account using the email address which was used for registration and the password selected. If you encounter any difficulties to do so, you can use the password restoration option or contact us at any time. In addition, if you have further inquiries about any piece of information we may hold, we are keen to assist with further inspection. At any given time, you can close your account and have all info erased. Please take into account that we might need to keep some information (such as transaction history) in order to comply with certain legal requirements. In any case, our customer service team can examine each case by its own and cooperate with any request to the best of our ability. If you have not registered with us but used the guest checkout option, please feel free to contact us with any inquiries regarding personal data so we can assist.
Newsletter Subscription and Privacy
During your visit with us, will may offer to register your email address with us so we can send you updates and benefits from time to time. We will do so in a clear, informative manner and confirm each subscription. If you believe you were mistakenly subscribed or for any reason would like to be removed, please use the unsubscribe links provided or contact us for immediate assistance.
Third Party Sites
This site, ariabeautyhair.co.uk, contains links to third party websites. ariabeautyhair.co.uk is not responsible for the privacy practices or the content of such websites. Your use of these third party websites is entirely at your own risk.
Privacy and Security Policy
By using this site, the ariabeautyhair.co.uk website, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. Our Terms and Conditions take precedence over any conflicting policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page, which it is your responsibility to review frequently.
This site, ariabeautyhair.co.uk, operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Privacy and Security Policy is governed by UK law, excluding conflicts of law principles.
Product prices & VAT calculations displayed on our online catalogue are GeoIP-based. During checkout, VAT will be excluded from all orders shipping outside of the UK. For orders shipping inside the UK, 20% UK VAT will be charged.
Limitation of Liability
At all times our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order. All offers are subject to availability and while stocks last.
If you have any questions or concerns about the information on the products that appear on our site, please contact us via email at [email protected]
Aria Beauty UK is operated and its products are distributed by Excel Beauty Cosmetics Ltd.
Registered October 1st. 2014 in the UK
Company Number 06871304, VAT Id GB979219271
Office: 181a Verulam Rd., St. Albans, Hertfordshire, UK AL3 4DR
If you have any queries please contact Customer Support